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Guest Journey
How does GoDesk help you deliver a safe guest experience?
Pre Check-In
Guest performs remote check-in from their mobile/PC a day before arrival
Arrival
Upon arrival, guest simply collects the access key and heads to room. No wait time
Stay
During stay, guest keeps in touch with entire hotel staff right from their WhatsApp
Check-Out
Guest makes check-out and receives invoice information all from their room using WhatsApp
Contactless Digital Check-In
Guest can now fill a digital registration form before arrival from their mobile
- Guest details
- Guest preferences
- Guest ID proof
- Guest signature
- Digital form can also be accessed using QR code from hotel lobby
Contactless Guest Service on WhatsApp
During stay guest can now safely request hotels services all from their WhatsApp
- Automated responses for WiFi, Facilities, Offers
- Guest can request room service using their WhatsApp chat
- Guest can take photos and share them to raise concern if any
- Staff across departments can monitor and respond back to guest
- All interactions happen via hotel's own WhatsApp number
Contactless In-Room Food Ordering
Guest can now order In-Room Dining from their WhatsApp
- Digital Menu accessed from WhatsApp
- Guest can view and select required quantity of the menu item
- Guest can view their order list
- Guest can enter room details and place order
- F&B team will receive the order in the internal group
Varun Sharma
Director Operations, Clarks Exotica"GoDesk, with its guest messaging solution has had a very positive influence across all of our Hotel departments. From creating guest delight by handling their requests quickly, to bringing transparency in operations, GoDesk has been instrumental in driving better guest experience, loyalty and revenues. Kudos to the GoDesk team to build such an innovative solution and I highly recommend it to other Hotels"
Alok Kaul
GM, Radisson, Hydrabad"GoDesk is a great tool to engage with the guests. In the WhatsApp/social media world, where botheration needs to be minimized and mobile being the communication tool, GoDesk application has impacted our guest experience positively. We have moved up in trip advisor and customer feedback. It has impacted our sales as guest engagement has increased. I strongly see it replacing conventional methods of guest engagement and feedback! Highly recommended!"
Satyen Jain
CEO, Pride Group of Hotels"We are pleased and satisfied on the introduction of 'GoDesk' feedback system in our hotels, it is very useful and convenient in connecting us to our esteemed clients. Since the product is real time, it gives a quick feedback to all our team members, allowing us to respond quickly, before guest leave the hotel. The analysis available of all the feedback is also very helpful. I appreciate the same and would higly recommend it to other hotels"
Ayon Bhattacharya
General Manager, Clarks Exotica Resort and Spa"The GoDesk tool is very short and crisp, encouraging more reviews. The dashboard is apt to revert to the guest, analyze and assign task to the team for appropriate action and action planner. Progress on different dimension can be analyzed and improved upon to create loyalty and grow on the revenue share.
A complete Thumbs Up to GoDesk"